Lash Avenue European Spa – Online Product Return Policy
Last updated: December 2025
At
Lash Avenue European Spa
, we want you to be fully satisfied with every product you purchase from our online shop.
Please review our return policy below, which applies to
online product purchases only
.
1. 30-Day Return Window
We accept returns on most
unopened, unused, and sealed
products within
30 days
from the delivery date.
To qualify for a return:
-
The item must be in its
original packaging
.
-
The item must be
unopened, unused, and undamaged
.
-
Proof of purchase is required (order number or receipt).
2. Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
-
Opened or used skincare products.
-
Items with broken seals.
-
Clearance or final-sale items.
-
Gift cards.
3. How to Start a Return
To begin a return, please contact us at:
📧
office@lashavenuespa.com
Please include:
-
Your full name.
-
Order number.
-
Product name.
-
Reason for return.
Our team will review your request and respond with return instructions.
4. Return Shipping
-
Customers are responsible for
return shipping costs
unless the item arrived damaged or incorrect.
-
We recommend using a trackable shipping method.
5. Refunds
Refunds are issued to the
original payment method
once the returned product is inspected and approved.
-
Please allow
3–7 business days
for processing after the item reaches our facility.
-
Original shipping fees are
non-refundable
.
6. Damaged or Incorrect Items
If your product arrived damaged or incorrect, please notify us within
48 hours
of delivery
and include clear photos of the item and packaging.
Once confirmed, we will replace the item or provide a suitable resolution at no additional cost to you.
7. Exchanges
We currently do not offer direct product exchanges. If you would like a different item, please return the original
product (if eligible) and place a new order through our online shop.
